This policy describes what information we collect through dailydetail.ca, why we use it, and the choices you have. We operate in Canada and aim to handle personal information in a fair and transparent way.
Information we collect
- Booking and contact details: name, email, phone number, service address or area, vehicle information, appointment preferences, and messages you send us.
- Account information: if you create an account, we store login credentials and booking history linked to your email through our authentication provider.
- Communications: text messages or emails we send about appointments, reminders, or support.
- Marketing (optional): if you opt in on the booking form or newsletter signup, your email for offers and updates.
- Technical data: basic logs from our hosting provider (such as IP address, browser type, and pages visited) to keep the site secure and working.
How we use information
- Process booking requests and manage appointments.
- Communicate about your service, including appointment texts to the mobile number you provide when you book.
- Operate customer accounts and admin tools.
- Send marketing email only when you have opted in; you can unsubscribe using the link in those emails.
- Improve the website, prevent abuse, and comply with law.
Service providers
We use trusted third parties to run the business. They process data on our behalf and only as needed to provide their service, including:
- Website hosting and infrastructure
- Database and account authentication
- SMS delivery for booking notifications
- Email marketing (when you subscribe)
These providers have their own privacy policies governing how they handle data.
Retention
We keep booking and account records as long as needed to provide services, resolve disputes, and meet legal or tax requirements, then delete or anonymize them when no longer required.
Sharing
We do not sell your personal information. We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer.
Your choices
- You may request access to or correction of personal information we hold about you.
- You may opt out of marketing emails at any time.
- When you book, you give us permission to text you about that appointment (confirmations, reminders, and service updates). To opt out of texts, email chris@dailydetail.ca.
Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure.
Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes
We may update this policy. The effective date above will change when we do. Material changes will be posted on this page.
Contact
Privacy questions: contact us online or text Chris at (902) 891-0588.